RICOH
PRODUCT TRAINING IN MYSORE
The five
day training workshop was conducted to provide a detailed overview of RICOH
launched models by WeP in India. The
training was conducted from 13th to 17th Jan 2020 at WeP
Mysore campus and Training was provided by Ricoh Asia pacific technical team.
Manager of Business operations
was also in India for future business discussion with WeP
Each day
the session would start at 09:30 am and end on 06:00 pm and was attended by
Team Leaders and Supervisors across India.
The
training session started with introduction of trainer with the participants
mutually. The training focused on many technical aspects such as MET MF-3
Colour Controllers, Remote Panel Operations, Automatic Remote Firmware
Update (ARFU), Customer Engineer Tool, and
Always Current Technology (ACT) and Smart Device Connector.
Technical
escalation guidelines were discussed in detail before getting in deep dive
study about Corona-C1.5. The hands on training were conducted on Corona – C
1.5, Hardware, Dismantle & Assembly and Troubleshooting.
Technical
escalation process was also explained in last of the training. The esteemed
guests wrapped up the training after a Q&A session.
Content by:-
Pranab Chakraborthy
Deputy General Manager - Customer Service
Scripted by:-
Nandini Ramesh
Marketing Manager
Dt. 28-01-2020
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